POLICIES, RENTAL & PAYMENT TERMS

RATES:
All rates are based on U.S. dollars, subject to a 17.96% Hawaii State sales tax. Rates are subject to change without prior notice.

ADDITIONAL PERSON(s):
One bedroom rates are based on two adults (with a maximum of 4 people unless otherwise noted). Two bedroom rates are based on four adults (with a maximum of 6 people, unless otherwise noted). Three bedroom rates are based on six adults (with a maximum of 8 people, unless otherwise noted). Extra person charge is $15/day per person. Children under 13 years of age are free (but still counted in maximum person per unit limits).

MINIMUM STAY REQUIREMENTS:
The minimum stay requirement for Kumulani’s properties in Kihei is 4 nights. The minimum stay requirement for Wailea properties is 5 nights. For Christmas bookings, the minimum stay is 10 nights. There are instances when a shorter stay will be allowed. However, additional fees for housekeeping will be added. Please call our office for more information (800) 367-2954.

PAYMENTS:
Reservations made more than 30 days in advance of arrival require a two-night deposit plus our non-refundable $60 reservation fee paid via credit card, debit card, with the final balance due 30 days prior to arrival. For Christmas bookings, full payment must be received by November 1st and are completely non-refundable after that date.

Reservations made 30 days or less before arrival will be paid in full via credit or debit card and are completely non-refundable.

CANCELLATIONS:
If you need to cancel a reservation, you must call (800) 367-2954 or email (info@kumulani.com) our office and one of our reservationists will personally handle your request.
Cancellation requests made 31 or more days before your arrival date will be charged the $100 cancellation fee and the $60 reservation fee. There are no refunds for cancellation requests received less than 31 days prior to the arrival date. We highly recommend that you purchase travel insurance. For a free quote see, https://shop.generalitravelinsurance.com/csa-travel-protection/

RESPONSIBILITY:
Kumulani Vacations acts only as an agent for such parties or firms and shall not be liable for any injury, damage, irregularity, or delay. Kumulani reserves the right to make any changes or alterations as may be found necessary. No refunds or adjustments will be provided for malfunctioning appliances or equipment including but not limited to internet access and property amenities such as pools, hot tubs, weight rooms, etc. Kumulani will make every effort to have appliances/equipment repaired as soon as possible. Kumulani authorized employees and/or repairmen have the right of entry to inspect the unit at any time it deems necessary. Kumulani has the authority to evict disruptive guests without issuing refunds. Kumulani is not responsible for lost, stolen or forgotten items. If we are able to retrieve any items left behind, a shipping and handling fee will apply.

CHECK-IN PROCEDURES:
Once your booking has been paid in full, you will receive your check-in instructions via email. Check-In is at 3:00 p.m. or later, your instructions will let you know if you need to check-in at a front desk or if your keys can be accessed via lock box on the unit’s door.

UNIT SUPPLIES:
For your convenience, each unit has a dishwasher (with the exception of Haleakala shores), fully-equipped kitchen, and other items needed to keep you comfortable during your stay. In addition, we provide you with a starter supply of bath soap, laundry detergent, dish soap, dishwasher detergent, paper towels and toilet paper. It is your responsibility to purchase any additional items that you may need. Extra cleaning charges occur when excessive garbage, a messy kitchen, or a large amount of laundry, sand , or litter is found in the condo upon checkout. Please use the facilities provided to ensure no extra charges will be assessed.

LOCK OUTS:
If you lose a key to the condo there will be a $25 Lost Key or Pool keyfob charge. If you are locked out of your condo, call Kumulani (808) 879-9272, there will be a $25 service charge on all lockouts.

LONG DISTANCE CALLS:
Long Distance are not permitted on unit telephones. Please use your cell phone. Many units do not have land lines in the unit.

LATE CHECK OUTS:
Check Out is at 11:00 am—if you would like to request a later check out time, please call Kumulani (808) 879-9272 (preferably several days in advance). Unfortunately, when another party is scheduled to check in on the same day you are checking out, we can NOT grant a late check out.